How To Transfer Calls To a Staff Cell Phone

To transfer calls, below the number pad on your phone is a row of 3 buttons.  The far right button is the transfer button.  If you get a call that needs transferred, just let the caller know you are transferring them, press the far right button, then dial the number.  If internal, you just dial the extension like you do when you call (11286), then you will hear the call ringing into the other person�s phone.  You can stay on the line & announce the caller, or just hang up once you hear the phone start to ring.  

If you get a call and the caller is wanting to speak to one of our staff members who has a department issued cellphone, you can transfer the call directly to them. 

Instead of dialing the last 5 digits of a phone number, as you would do to transfer to another person here in the building, you will need to dial 9 plus the cellphone number.  Most of the department cellphones have the 515 area code, so this is not a long distance call.  If the staff member�s cellphone number is a different area code, such as Dawn Kruse, you would dial 917123552843, then release the call.  The same in true whether you are working at the switchboard or from your office phone.

How To Transfer Your Office Phone To Your Cell Phone

To transfer your office phone to your cellphone, dial #9, then the number, preceded by another 9 for the outside line.  So, for example to transfer calls to your cell, you would dial #998027313.  The only time calls won�t automatically roll to your cellphone would be if you were on a call.  For some reason, it bounces back to the office phone.  When you want to take the office phone off of forwarding, just dial ##9 and it is back to normal.

If you have any questions, please don�t hesitate to ask Joyce.  If she doesn�t know the answer, she will find it out for you.